Management

Satisfied Customers Just Aren’t Good Enough!‘Your customers are only satisfied because their expectations are so low and because no one else is doing better…. If you really want a booming business, you have to create Raving Fans.’Raving Fans! Includes startling new tips and innovative techni... More

Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is "Hire people with a sense of humor," and in-flight meals are never served--just sixty million bags of peanuts a year. By sidestep... More

The "BusinessWeek" bestseller, now in paperback. "Pour Your Heart Into It" tells the story of how small-company values, passion, and integrity turned six local coffee stories into the Starbucks chain.--"Fortune".A clear illustration of the principles that created the Starbucks phenomenon.... More

How anyone can be more effective with less effort by learning how to identify and leverage the 80/20 principle--the well-known, unpublicized secret that 80 percent of all our results in business and in life stem from a mere 20 percent of our efforts. The 80/20 principle is one of the great secrets o... More

These 366 daily readings have been harvested from Drucker's lifetime of work. At the bottom of each page, the reader will find an action point that spells out exactly how to put Drucker's management ideas into practice.Revered management thinker Peter F. Drucker is our trusted guide in this thoughtf... More

What Leaders Are Saying About "A Leader's Legacy" "Jim Kouzes and Barry Posner have done it again! In a brilliant follow-up to The Leadership Challenge, they offer the combined wisdom of decades of studying and working with leaders. In 22 thoughtful essays they summarize with depth and clarity what... More

A collection of pithy and inspiring sayings from America's favorite businessman that reveal his secrets of success Like the sayings of the ancient Chinese philospher Lao-tzu, Warren Buffett's worldly wisdom is deceptively simple and enormously powerful in application. In "The Tao of Warren Buffett,"... More

Is a concise, practical guide to the essential techniques for better team work. Whether you are a team leader, facilitator, team member or a manager working with a team on improvement projects, this useful guide will help to ensure success every time.... More

Written in how-to terms, 1001 Advertising Tips is a step-by-step guide to create advertising that sells. Using dozens of examples of advertising campaigns and marketing strategies, it offers you the insight, tools and techniques you need to market any product or service. - Eleven ways to make your a... More

This volume includes hundreds of new ideas and examples of how companies use rewards and recognitions to boost productivity and keep valued employees happy.Why is 1001 Ways to Reward Employees, with over 1.4 million copies in print, such an extraordinary bestseller? Because a little over ten years a... More

Father of modern management, social commentator, and preeminent business philosopher, Peter F. Drucker has been analyzing economics and society for more than sixty years. Now for readers everywhere who are concerned with the ways that management practices and principles affect the performance of the... More

The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, follows great ma nagers as they harness employee engagement to turn around a failing call cente... More

Almost every company wants to improve its ability to innovate and create new growth businesses. Historically, companies have viewed innovation-driven growth as random and unpredictable. More than a decade of academic research by Clayton Christensen, the world's leading expert on innovation, demonstr... More

Does IQ define our destiny? Daniel Goleman argues that our view of human intelligence is far too narrow, and that our emotions play a major role in thought, decision making and individual success. Self-awareness, impulse control, persistence, motivation, empathy and social deftness are all qualities... More