The Manager*s Desk Reference

This reference supplies a timesaving course in basic skills with state-of-the-art chapters on how to work with peers, superiors, subordinates, and customers in a complex and diverse workplace. The books 43 topics include assertiveness, corporate responsibility, interviewing, running effective meetings, motivation, performance appraisals, quality, and time management.

"Just as doctors rely on the Physician's Desk Reference for quick yet in-depth information, managers have learned to depend on this comprehensive sourcebook to pinpoint, prevent, and solve the many kinds of people-problems that arise daily in their jobs. Covering 45 topics, this new edition is completely updated, with chapters on such important new issues as diversity; change management; AIDS; employees with disabilities; part-time, temporary, and contingent workers; work-family issues; and much more. All this new material is in addition to concise yet substantial coverage of perennial concerns like motivation, performance appraisal, recruitment, coaching, discipline, time management, and more. The A-to-Z format makes this reference especially quick and easy to use."