Managers Survival Guide: Briefcase Books (e)

1.  Heeding Warning Signs

    * Planning For Worst Case * Battling The
Three D's * Setting Fair Expectations * The Fake Problem/Real Problem Divide *
Three Clues That Trouble's Brewing * When The Ethical Line Blurs * Manager's
Checklist For Chapter 1

2.  Profile Of A Problem: The Six Stages

    * The Kindling Fire * The Close Brush With
Doom * Multiple Outbreaks * Blaming, Denying, And Sniping * Acknowledging The
Scope * Mobilizing Action * Checklist For Chapter 2

3.  Jumping From Problem To Solution

    * Four Steps To The Promised Land * Acting
Vs. Stewing * Seeking Wise Counsel * Generating Group Buy-In * Manager's
Checklist For Chapter 3

4.  Preventing Misunderstandings

    * Listening To Learn * Where's Your
Receipt? * Culprits Of The Mind * "Testing 1-2-3,... Testing" * Learn
How To "Groda" * Rushing Into Trouble * Avoiding Body Language Traps *
Manager's Checklist For Chapter 4

5.  Calibrating Your Response

    * Flipping The Emotional Light Switch *
Taking Stock: The Need For Perspective * Getting Past Grudges * The Power Of
Negative Thinking * Following De Gaulle's Rules * Discipline That Sinks In *
Manager's Checklist For Chapter 5

6.  Solving The Seven Biggest On-The-Job Conflict

    * "There's Not Enough Time!" *
"This Is Spiraling Out Of Control!" * "I Don't Trust You!" *
"You Broke Your Promise!" * "I'll Win This Battle!" *
"How Dare You Say That?" * "I Know Better Than You!" *
Manager's Checklist For Chapter 6

7.  Thinking Like A Scientist

    * Accepting The Problem * Writing A
Problem Summary * Labeling The Cause * No BMWs Allowed Here * Analyze This-Then
Judge It * Manager's Checklist For Chapter 7

8.  Problem-Solvers Vs. Problem-Creators

    * Four Problem-Creation Traps * Managing
Your Mouth * Difficult? Or Just Different? * Learning Your Lesson * Seeing The
Future * Good News, Bad News * Manager's Checklist For Chapter 8

9.  Combating The Threat Of Change

    * Three Myths Of Managing Change * Looking
Ahead In Increments * When Projections Go Awry * Celebrating Small Wins *
Surviving Upheaval At The Top * Transforming Resistance To Acceptance *
Manager's Checklist For Chapter 9

10. Motivating Employees Against All Odds

    * Stepping Back From The Fray * Winning
Over Lower-Level Workers * Cheering From A Distance * Salvaging Post-Layoff
Morale * Battling A More Powerful Rival * Giving Feedback That Pays Off *
Manager's Checklist For Chapter 10

11. Mapping A Problem-Prevention Plan

    * Selecting "Solution Czars" *
Charles Schwab's Secret * Talking A Good Game * Planning To Fail * Skirting
Three Traps * Sprinting To The Finish Line * Manager's Checklist For Chapter 11

Index

 

The Manager's Survival Guide is the first hands on, broad-brush guidebook for handling difficult management situations with skill, diplomacy, and success. Keying on techniques for recognizing and dealing with problems quickly - or even before they begin - it explains how to set priorities, interface with both upper management and employees, implement process management, and more.