Managing Health Services

Section 1: Understanding the roles of managers and management in health care
The basics of good management
The nature of management
Managerial skills and qualities
Problem solving

Section 2: Health care funding
Funding health care systems
Purchasing health services

Section 3: Managing people
Human resource management and development
Human resources planning: forecasting demand and supply
The recruitment and selection process
Performance management, appraisal and career development
Managing inter-professional relationships

Section 4: Managing results
Evaluating performance
Managing results
Performance related pay

Section 5: Managing change
Determining strategic action
Change management
Making change happen

Section 6: The leadership role of managers
Management and leadership
Approaches to successful leadership

Glossary
Index