Mastering Business English

Good communication is the key to success in any business. Whether you are trying to sell a product, answer a query or complaint, or persuade colleagues, the way you explain yourself is often as important as what you say. Good communication often means the difference between success and failure. This book is written for everyone who wants to master the sill of good communication in business from business and secretarial students. The book, arranged in an easy to use way, starts with a general discussion of business communication and then goes on to palnning layout, construction and style. With lots of examples, checklists and questionnarires to help, this book will speed you on your way.
About Author :
Michael Bennie is an English graduate with many years practical experience of business communicaiton, both in government and industry.
Contents :
List of illustrations Preface Communicating in Business Effective Planning Laying Out Documents Writing Sentences and Paragraphs Achieving Godo Busienss Style Techniques of Different Occasions Improving Your Gramamr Punctuating Correctly Spelling and Vocabulary Further reading Glossary of terms Answers to exercises Index