Model Business Letters E-mails & Other Business Documents

The global best-selling companion to the fundamentals of business correspondence. Over 350,000 copies sold!
In business, communication counts. Clear and well-structured letters, documents and e-mails can deliver better results, with speed and accuracy. The words that you use, and the way that you present them, also send important signals about you and your business to your customers, colleagues and business partners. So make sure you’re sending the right ones.
Model Business Letters is a practical and comprehensive guide to help you get more value from your business communication.
In this book you will find over 500 sample documents for a wide range of business situations, easy to use examples and practical advice on content, language and style.

Features
Model Business Letters will help you to put the key rules of good business writing into action, and a framework for creating clear and effective business communication, including:
How to present business documents correctly and clearly how to structure your communication for maximum results how to make your email work for you
model examples for a range of business communication needs 100 top-tips for better business writing

Contents
WRITTEN COMMUNICATION - AN OVERVIEW
Presentation of Business Documents
Structuring Your Communications
Language and Tone
E-mail
ROUTINE BUSINESS DOCUMENTS
Enquiries and Replies
Quotations, Estimates and Tenders
Orders and Their Fulfilment
Invoicing and Settlement of Accounts
Letters Requesting Payment
Credit and Status Enquiries
A Typical Business Transaction (Correspondence and Documents)
CREATIVE AND PERSUASIVE DOCUMENTS
Complaints and Adjustments
Goodwill Messages
Reports and Proposals
Notices, Advertisements and Information Sheets
Circulars
Sales Letters and Voluntary Offers
Publicity Material
Marketing Matters
Business Plans
Meetings Documentation
Personnel
Travel and Hotels
Secretarial and Administrative Correspondence
CLASSIFIED BUSINESS LETTERS
Agencies
International Trade
Banking (Home Business)
Banking (International Business)
Transport
Insurance