Negotiating, Persuading And Influencing

Negotiating, Persuading and Influencing will help you develop the critical skills you need to manage your staff effectively, bargain successfully with colleagues or deal tactfully with superiors – thus ensuring that a constructive negotiation process leads to a favourable outcome. Sound advice and practical guidance is given on: • recognising and using sources of influence • probing and questioning techniques to discover the other person’s viewpoint • adopting collaborative or problem-solving approaches • conceding and compromising to find common ground • resisting manipulative ploys • securing and implementing agreement.