“ng bee chin”

Bilingualism: introduces students to key issues and themes that include bilingual development and education; and the integration of social and cognitive perspectivesuses tasks and examples to equip the reader with the necessary skills and insights to assess and interpret research drawn from bilingua... More

Traditional directive training and the handling of group sessions can often stifle initiative and spontaneous responses to change. Dynamic organisations now recognise that facilitative approaches tap into reserves of experience and potential, empowering individuals and groups to take responsibility ... More

Training needs must be driven from business needs and a corporate strategy developed in response to internal and external stimuli. Once the need has been clearly specified, all the more technical issues fall easily into place. The evaluation process then allows managers to assess whether training ha... More

Customer Care will help you understand why caring for your customers is so important; how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: • focus on your customers and the services you provide â... More