Office Automation

Packed with essential information, this valuable text helps future business management professionals learn to make and support managerial decisions, providing a thorough understanding of the support aspect of DSS. Written from a cognitive processes and decision-making perspective, it concentrates on... More

The administrative professional's guide to the modern office. This revised and updated Third Edition provides the office worker with practical advice on how to survive and thrive in today's fast-paced business environment. Written by business specialists, it has detailed information on standard offi... More

Population growth and increasing resource consumption are global challenges which have to be coped by sustainable development. Increasing the use productivity of resources by new cycle economical concepts supported by innovative technologies is significantly contributing to this ambitious goal. Thes... More

Praise for "Lean Accounting Best Practices for Sustainable Integration" "Anyone involved in a lean transformation inevitably bumps up against the vagaries of the accounting systems that reward overproduction and waste and seem to punish true improvement. We wonder what would happen if the accountan... More

BUSINESS SKILLS EXERCISES is the perfect tool to prepare you for any entry-level business position. Designed to provide realistic experiences, this text provides exercises with a stated goal and follows-up with a unit test to ensure you understand everything you need to succeed.BUSINESS SKILLS EXERC... More

Finally information that explains proper social manners for every type of business situation. The Professional Development Series is designed to guide and teach both professionals and students the social skills necessary to compete and succeed in today's global environment.Covering such topics as Te... More

It has been estimated that 95% of workplace success depends on understanding and communicating well with co-workers, supervisors and customers. In this seventh title, from South-Western's popular Professional Development Series, Interpersonal Skills will improve your professional productivity by foc... More

The hard part of implementing a lean transformation, according to most experts, is dealing with the ""soft"" issues, such as culture change. Getting employees to live and breathe lean -- actively supporting and buying into lean concepts and philosophy, always searching for ways to eliminate waste, a... More

Do you know what is the real cost of your software? Before you reach for a calculator, be forewarned that it's a trick question. Even technology industry analysts and seasoned IT executives have difficulty putting a hard figure on the Total Cost of Ownership (TCO) of today's enterprise application s... More

At home, people deal with piles of bills, magazines, receipts, and junk mail but they have no system in place for the non-stop barrage of paper that enters the house. This book taps into this problem and offers easy-to-follow guidelines on filing, labeling, recordkeeping, and living clutter-free. ... More

Agility and innovation are necessary to achieve global excellence and customer value in twenty-first century business; yet most approaches to business process engineering sacrifice these in favor of operational efficiency and economics. Moreover, the IT systems used to automate and encapsulate busin... More

This is the most complete and authoritative guide to the essentials of establishing and operating an efficient call center. It covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, and, most importantly, enhancing customer relationships. Th... More

1. Introduction to Data Mining, Warehousing, and Visualization2. The Data Warehouse3. Data Mining and Data Visualization4. Data Mining Technologies5. Executive Information Systems6. Designing and Building the Data Warehouse7. The Future of Data Mining, Warehousing, and Visualization Taking a mu... More

Taking a multidisciplinary user/manager approach, this text looks at data warehousing technologies necessary to support the business processes of the twenty-first century. sing a balanced professional and conversational approach, it explores the basic concepts of data mining, warehousing, and visual... More

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