Book: Online Customer Care
Features :
Examines the three business drivers behind every successful customer care operation-customer satisfaction, cost reduction, and market intelligence.
Describes those process critical to the successful implementation of online customer care.
Explores the mdia driving the development of online customer care and how to implement theset technologies using human factors engineering.
Details of Book: Online Customer Care Book: Online Customer Care
Author: Michael Cusack
ISBN: 8174890076
ISBN-13: 9788174890078
, 978-8174890078
Binding: Hardcover
Publishing Date: 1999
Publisher: Infotech
Number of Pages: 279