“peter hernon”

This handbook assists students in understanding statistics and the types of decisions that the selection of a test entails. At the same time the volume will assist a broad audience by reviewing the research process; by presenting fundamental statistical concepts and methods; by identifying writings ... More

Until now, librarians have lacked valid, library-specific standards or tools to measure the quality of library services or outcomes. To the rescue comes this authoritative and practical guide to measuring library services, which puts customers at the center of the evaluation process. In a practical,... More

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspecti... More

E-government is a product of the Internet age, and Comparative Perspectives on E-Government identifies the various facets of e-government, comparing developments among five countries (Australia, UK, Canada, New Zealand, and the US). E-government is a more complex, rich phenomena than previously reco... More

Over the last couple of decades, there has been a dramatic increase in the number of papers and journal articles dealing with various ethical issues in librarianship, but only a few books. Information workers find themselves rendering new services and providing new kinds of information without much ... More

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspecti... More

Leadership is separate from, but integral to, management; and library directors today and for the foreseeable future can be expected to play an institutional role as they lead the library to contribute towards the mission of their college and university. Similarly, new courses in library leadership ... More