Pretending You Care: The Retail Employee Handbook

In his first book, Feuti presents a collection from his daily comic strip that not only speaks to anyone who has ever worked in retail, but also shows managers how to end unproductive working behaviors while teaching how to provide better incentives for employees.

???Sigh. Another day, another dollar.??? ???& nbsp; ???Of course, in our case, that??'s literally true.??? ???& nbsp; ???Wait, you got a raise???? Welcome to the twisted, all-too-realistic world of ???Retail, ??? the comic strip by Norman Feuti that resonates with anyone who??'s ever come up against the fact that the customer is always wrong In PRETENDING YOU CARE, Norman offers not only comic strips, but hilarious essays of mock business advice to a new retail employee. He offers helpful translations of corporate jargon. For example: what they are really trying to say when they call the store a ???Drug and Alcohol Free Environment???& nbsp; is ???Get high on your own time??? and their policy on ???Firearms and Other Weapons??? just means ???Leave your psycho toys at home.??? Norman also provides a taxonomy of customers, from Bullies to Chatterboxes and Church Recruiters to Peripheral Hoverers, he gives detailed descriptions on what makes these customers tick???and how best to make them go away. Quickly. Not to mention such winning topics as "Etiquette: How Not to Be the One Everyone Hates" and "Inventory: Please, God, Kill Me,"& nbsp; and much more Full of laugh-out-loud comics and hilarious advice, PRETENDING YOU CARE is a must-have for anyone who has experienced the special hell that is working in retail.