Table of contents Part I How Brands are Built
1 The Marketing Communication Functions and IMC
2 Marketing Communication Partners and Organization
3 Brands and Stakeholder Relationships
Part II Basic MC Strategies for Building Brands
4 Integrating the Brand Communication Process
5 Customer Brand Decision Making
6 Advertising and IMC Planning
7 Segmenting, Targeting and Positioning
8 Data-Driven Communications
Part III Creating, Sending, and Receiving Brand Message
9 Advertising and IMC Creative Strategies
10 Creative Executions
11 Advertising and IMC Media
12 Internet and e-Commerce
13 Advertising and IMC Media Planning
Part IV The Marketing Communication Functions
14 Consumer Promotional and Packaging
15 Channel Marketing and Trade Promotion
16 Personal Selling
17 Public Relations and Brand Publicity
18 Integrated Direct Marketing
19 Customer Service, Trade Shows, Events and Sponsorships
Part V The Big Picture
20 Social, Legal, and Ethical Issues in Marketing Communications
21 International IMC
22 Effectiveness Measurements and Evaluations
Glossary
Endnotes
Photo Credits
Brand Index
Name Index
Subject Index