Table of contents UNIT I COMMUNICATION: ITS INTERPRETATION
Chapter 1 Basics of Communication
Chapter 2 Non-verbal Communication
Chapter 3 Barriers to Communication
UNIT II BUSINESS COMMUNICATION AT WORKPLACE
Chapter 4 Letter Components and Layout
Chapter 5 Planning a Letter
Chapter 6 Process of Letter Writing
Chapter 7 E-mail Communication
Chapter 8 Memo and Memo Reports
Chapter 9 Employment Communication
Chapter 10 Notice, Agenda and Minutes of Meeting
Chapter 11 Brochures
UNIT III REPORT WRITING
Chapter 12 Effective Writing
Chapter 13 Business Reports: Its Types
Chapter 14 Structure of Reports
Chapter 15 Gathering Information
Chapter 16 Organization of the Material
Chapter 17 Writing Abstracts and Summaries
Chapter 18 Writing Definitions
Chapter 19 Visual Aids
Chapter 20 User Instruction Manual
UNIT IV REQUIRED SKILLS
Chapter 21 Reading Skill
Chapter 22 Listening Skill
Chapter 23 Note-Making
Chapter 24 Pr?cis Writing
Chapter 25 Audiovisual Aids
Chapter 26 Oral Communication
UNIT V MECHANICS OF WRITING
Chapter 27 Transitions
Chapter 28 Spelling Rules
Chapter 29 Hyphenation
Chapter 30 Transcribing Numbers
Chapter 31 Abbreviating Technical and Non-technical Terms
Chapter 32 Proofreading
New Features
The book has been organized to help the learner in acquiring communication skills. Keeping this objective in view, apart from facilitating knowledge acquisition the author has carefully crafted application modules in the text.
? Focus on Written and Oral Communication. Also covers listening and reading skills.
? Covers Business Correspondence and Report Writing
? Contemporary topics ? e-mails and use of multimedia tools
? A separate chapter on abbreviating Technical and Non-technical Terms
? Review of concepts (chapter summary) at the end of chapters
? Lot of exercises and solved problems
? Use of boxed exhibits and tables to illustrate concepts with examples
? Useful end-of-book material on common errors, readability formula, pronunciation guidelines and so on.