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Performance Analysis And Optimization Of Inbound Call Centers
by (Paperback - 17042003)Price: Rs 6212 Rs. 5964Discount: Rs. 248 (4%)
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The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision variables i... More
2.
Call Center Management In Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren
by (Hardcover - 01012004)Price: Rs 3004 Rs. 2884Discount: Rs. 120 (4%)
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Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf Inbound Call Center ab, bei denen die Anrufe von auAen eingehen. Im Vordergrund steht der Prozess der Leistungserstellung im Call Center. ZunAchst wird die Frage... More