Book: Resolving Patient Complaints, Second Edition: A Step-by-step Guide To Service Recovery A step-by-step guide providing managers, physicians, and employees with the skills and tools necessary to respond to and review patient complaints and concerns about quality of care.
Details of Book: Resolving Patient Complaints, Second Edition: A Step-by-step Guide To Service Recovery Book: Resolving Patient Complaints, Second Edition: A Step-by-step Guide To Service Recovery
Author: Liz Osborne
ISBN: 0763726222
ISBN-13: 9780763726225
, 978-0763726225
Binding: Spiral Binding
Publishing Date: Mar 2004
Publisher: Jones & Bartlett Publishers
Number of Pages: 350
Language: English