“richard delacy”

Ever asked for directions to the train station and ended up with a streetside ear cleaning, palm reading or root canal? With this phrasebook you'll preserve your dirty ears, unknown future and all your teet. Get talking as you make your way around India, Pakistan and Bangladesh, and take your best s... More

Now learning non-Roman-alphabet languages is as easy as A-B-C!. . Readers wanting to learn the basics of reading and writing a new language that employs script will find all they need in the Teach Yourself Beginner's Script series. Each book includes a step-by-step introduction to reading and writin... More

(Provides extensive vocabulary, grammar and pronunciation sections (with script throughout for both Hindi and Urdu), as well as chapters on food, shopping and geography.)... More

* Contains over 5000 terms, organizations, and acronyms * This practical tool should find a central place on the desk of anyone involved in the environmentThis unique dictionary of global environmental governance (GEG), written and compiled by two veterans of the international stage, provides a comp... More

THREE SOULS. TWO THOUSAND YEARS. ONE TRUTH. A worldwide conspiracy thriller for the millions of fans of The Da Vinci Code who've been left thirsting for more… Just one man can crack the code to the greatest mystery the world has ever known – if he survives… 36AD: Micah – Jesus' friend, t... More

The Customer Response Management Handbook is a complete compendium on how to manage and plan intricate relationships that result from constant contact in non-face-to-face channels between the company and their customers. The book is a blueprint for both management and staff about not only how to cre... More

The customer call center is an important first line of contact, and the pressure for effective, results-based management has never been greater. The Customer Response Management Handbook shows managers how to strike a balance between quality service and transaction volume, covering industry-proven s... More

In the cloud-washed airspace between the cornfields of Illinois and blue infinity, a man puts his faith in the propeller of his biplane. For disillusioned writer and itinerant barnstormer Richard Bach, belief is as real as a full tank of gas and sparks firing in the cylinders...until he meets Donald... More