“richard kluger”

No book before this one has rendered the story of cigarettes -- mankind's most common self-destructive instrument and its most profitable consumer product -- with such sweep and enlivening detail. Here for the first time, in a story full of the complexities and contradictions of human nature, all th... More

From Pulitzer Prize-winning social historian Kluger comes this comprehensive and balanced chronicle of how the vast territory of the United States was assembled to accommodate the aspirations of its people--regardless of who objected.From the Pulitzer Prize-winning social historian Richard Kluger, "... More

Simple Justice is the definitive history of the landmark case "Brown v. Board of Education" and the epic struggle for racial equality in this country. Combining intensive research with original interviews with surviving participants, Richard Kluger provides the fullest possible view of the human and... More

No book before this one has rendered the story of cigarettes -- mankind's most common self-destructive instrument and its most profitable consumer product -- with such sweep and enlivening detail. Here for the first time, in a story full of the complexities and contradictions of human nature, all th... More

Simple Justice is the definitive history of the landmark case "Brown v. Board of Education and the epic struggle for racial equality in this country. Combining intensive research with original interviews with surviving participants, Richard Kluger provides the fullest possible view of the human and ... More

Why does kicking the TV work? What can the US military learn from the lowly bacterium? Why are the instruction manuals for cell phones incomprehensible? How does a spark of a single virus trigger an epidemic that claims millions? In recent years, cutting-edge studies in fields such as economics, gen... More

The customer call center is an important first line of contact, and the pressure for effective, results-based management has never been greater. The Customer Response Management Handbook shows managers how to strike a balance between quality service and transaction volume, covering industry-proven s... More

In this attractively illustrated volume, eminent biologist Sir Richard Southwood offers a remarkable survey of life in all its forms, ranging from the earliest single-celled bacteria, to the evolution and extinction of animals such as the dinosaurs, to the variety of life today. The book follows th... More

Deciphering the basics of Photoshop 6 has never been easier thanks to the Sybex Visual JumpStart method to master the essentials of Adobe's Photoshop 6, the best-selling image manipulation product on the market. Using easy-to-read screens and illustrations and to-the-point explanations, this book de... More