“richard kopcke”

COM+ Unleashed provides a complete understanding of how to build and implement COM components, focusing on using COM+. This book shows you how to build COM objects and encapsulate their functionality, use distributed COM to build client/server and Web-based enterprise applications, and enhance appli... More

Deciphering the basics of Photoshop 6 has never been easier thanks to the Sybex Visual JumpStart method to master the essentials of Adobe's Photoshop 6, the best-selling image manipulation product on the market. Using easy-to-read screens and illustrations and to-the-point explanations, this book de... More

The customer call center is an important first line of contact, and the pressure for effective, results-based management has never been greater. The Customer Response Management Handbook shows managers how to strike a balance between quality service and transaction volume, covering industry-proven s... More

In this attractively illustrated volume, eminent biologist Sir Richard Southwood offers a remarkable survey of life in all its forms, ranging from the earliest single-celled bacteria, to the evolution and extinction of animals such as the dinosaurs, to the variety of life today. The book follows th... More

THREE SOULS. TWO THOUSAND YEARS. ONE TRUTH. A worldwide conspiracy thriller for the millions of fans of The Da Vinci Code who've been left thirsting for more… Just one man can crack the code to the greatest mystery the world has ever known – if he survives… 36AD: Micah – Jesus' friend, t... More

The Best Fully Integrated Study System Available With hundreds of practice questions and hands-on exercises, CCNA Cisco Certified Network Associate Study Guide covers what you need to know-and shows you how to prepare-for this challenging exam. 100% complete coverage of all official objectives for e... More