“richard miles”

The customer call center is an important first line of contact, and the pressure for effective, results-based management has never been greater. The Customer Response Management Handbook shows managers how to strike a balance between quality service and transaction volume, covering industry-proven s... More

In this attractively illustrated volume, eminent biologist Sir Richard Southwood offers a remarkable survey of life in all its forms, ranging from the earliest single-celled bacteria, to the evolution and extinction of animals such as the dinosaurs, to the variety of life today. The book follows th... More

Deciphering the basics of Photoshop 6 has never been easier thanks to the Sybex Visual JumpStart method to master the essentials of Adobe's Photoshop 6, the best-selling image manipulation product on the market. Using easy-to-read screens and illustrations and to-the-point explanations, this book de... More

Through detailed discussions of particular Roman texts and images, "Constructing Identities in Late Antiquity" examines the formation of identity in the Roman Empire. The contributors show not only how these texts were used to create and organize particular visions of late antique society and cultur... More

The questions of how a large population of neurons in the brain functions, how synchronized firing of neurons is achieved, and what factors regulate how many and which neurons fire under different conditions form the central theme of this book. Using a combined experimental-theoretical approach uniq... More

Discover the strategies, tools, and tips to help your organization grow leaders at every level. Plus, hone your own skills as leadership development coach and facilitator. Based on the seven leadership challenges facing companies today, this title is packed with useful assessment exercises, tools, c... More

This magnificently illustrated story of a warm-hearted Christmas tree will surely become one of the most beloved classics of future generations. Schneider's storytalling will enthrall children and adults alike.The bestselling Christmas classic about a warmhearted Christmas tree; for all ages. Over 1... More

This ground-breaking volume gathers the best new work in Gospels criticism centered on how the Gospels actually came to be: through oral tradition, story performance, and cultural memory. Contributors include: John Miles Foley Martin Jaffee Jonathan A.Draper Ellen Aitken Holly Hearon Vernon K. Robbi... More