Help & FAQ

It is easy to update your Flipkart account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on Flipkart

• Manage/edit your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders

You can merge two of your Flipkart accounts linked to different email ids or update the email id linked to your existing Flipkart account. The process is the same.

Step 1: Log in to your Flipkart account.

Step 2: In the 'My Account' pane, go to the 'Settings' tab and click on the 'Update EMail' option

Step 3: In the 'Update Email' page, your 'current email' id is shown.

-Enter your 'new email' id below.
- Click the 'Save Changes' button. You will receive a 'We have sent a mail to your new email id for re-confirmation' message.

Step 4: Go to your 'new email' account and click on the Flipkart account - Update Email message for confirmation.

Step 5: You are now redirected to the 'Update Email' page.

-Below your 'new email' id, provide the password for your current Flipkart account.
-Enter your new Flipkart account password.
-Re-enter to confirm your new Flipkart account password.
-Click the 'Update Email' button.

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Flipkart.

The Wallet is a prepaid instrument that enables you to shop on Flipkart multiple times by making a one-time payment of a certain value. This will be added to your Wallet as prepaid balance. When you select the Wallet as the mode of payment for your order, the corresponding amount will be deducted from your Wallet balance.

Wallet compartments
The Flipkart Wallet has two compartments - Flyte and WS Retail.

Wallet Top-ups which can be used only for digital purchases go in the Flyte compartment, while store credit issued by seller WS Retail resides in the WS Retail compartment. Promotional credit could be issued to either compartments.

Note:

Any new Wallet Top-ups made into the Wallet will be limited to purchases in the Flyte category - MP3s and eBooks. In case your Wallet has unused top-up balance, you may continue to use it to make purchases across all categories till it is exhausted.

The Wallet feature lets you conveniently make purchases on Flipkart

• Maintain Wallet balance and make multiple payments without entering card or bank details every single time you place an order
• Simpler and faster checkout process
• Failed payments are no more a concern

You are not required to sign up separately for the Wallet. Simply log in to your Flipkart.com account to begin using the Wallet feature. Of course you need to maintain a balance to actually pay using this option.

In order to view your Wallet balance

• Log in to your Flipkart.com account
• Go to the Wallet page in the 'My Account' section

Once you log in, the Wallet balance will be visible in the header section of Flipkart.com

The Wallet can comprise of two components

• Store Credit: This is the credit offered by Flipkart.com typically in lieu of a cancelled order. The amount residing in this component can be completely refunded to you (if you so choose).
• Promotional Balance: This is credit granted by Flipkart.com purely for promotional or goodwill purposes. The amount residing in this component is not refundable. The Wallet balance is sum total of the three components mentioned above.

In order to use your Wallet balance

• Add items to your cart
• Go through the usual check-out process
• In the payment step of check-out, choose Wallet as the mode of payment

Any new top-ups made into the Wallet will be limited to digital purchases in the Flyte category - MP3s and eBooks. All top-ups are credited into the Wallet's Flyte compartment . In case your Wallet has unused top-up balance from earlier, you may continue to use it to make purchases across all categories till it is exhausted.

Note:

Before you redeem Wallet balance, please note the following points

• The total balance in the Wallet (irrespective of the source) will always be available for redemption
• During redemption, the non-refundable section of the wallet gets deducted first, followed by the refundable section

This has been done so that the leftover amount in the Wallet is refundable to the maximum possible extant.

In case your Wallet balance is lower than the total amount payable for your order, you can make a partial payment using your Wallet and then pay the remaining amount using any of the other prepaid payment options. Please note that Cash-on-Delivery cannot be combined with a Wallet payment.

No. The Wallet is associated with your Flipkart account only, and cannot be transferred to other accounts.

The refund policy of the Wallet is governed by the type of balance you maintain in your Wallet account.

• Topped-Up Balance: This component refers to the prepaid credit balance in your wallet that you have purchased using your credit/debit card or Netbanking for use against future orders. The amount residing in this component is not refundable.
• Store Credit: This is the credit offered by seller typically in lieu of a cancelled order. The amount residing in this component can be completely refunded to you (if you so choose). The Wallet balance is the sum total of the two components mentioned above.
• Promotional Balance: This is credit granted purely for promotional or goodwill purposes. The amount residing in this component is not refundable.

As of 2nd February 2012, the refund policy for the Wallet has been slightly modified. As per the earlier policy, the entire balance in the wallet was fully refundable. Under the updated policy, the Topped-Up balance in the Wallet will not be refundable starting 2nd February 2012.

Going forward, once you have purchased balance for your wallet, it will only be redeemable against a purchase and not a refund. All other terms with respect to the wallet remain the same.

In case you are not comfortable with the changes concerning top-ups/refunds and you want your existing Wallet topped-up balance to be refunded - get in touch with our Customer Support before February 29, 2012. This is only for Wallet top-ups done prior to February 2, 2012.

No. There is no expiry date for the Wallet balance. You will be able to use it to make purchases at any point in time.

Since the Wallet is associated with an account, it cannot be deleted separately. The Wallet as a feature is designed to expedite your payments on Flipkart. You may choose not to use it.

Flipkart offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Flipkart's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, E-Gift Voucher (eGV), Cash on Delivery and Wallet to make your purchase.

Flipkart also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

There are NO hidden charges when you make a purchase on Flipkart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of seller WS Retail, the ₹40 delivery charge is waived off on orders worth ₹500 and over.

If you are not comfortable making an online payment on Flipkart.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.

Your online transaction on Flipkart is secure with the highest levels of transaction security currently available on the Internet. Flipkart uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Flipkart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Flipkart realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

Yes. Flipkart offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

Yes, you can make credit card payments through the Flipkart mobile site and application. Flipkart uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

The 'Cashback' offer is instant and exclusive to Flipkart.com. You only pay the final price you see in your shopping cart.

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

• The maximum order value for C-o-D is ₹50,000
• e-Gift Vouchers or Store Credit cannot be used for C-o-D orders
• Cash-only payment at the time of delivery.

Flipkart's EMI scheme is available for American Express, Citi, HDFC, ICICI and SBI credit card holders only. You may choose to pay in 3,6,9 or 12 month instalments. The minimum order value to avail the EMI payment option is Rs 4,000. For 18 and 24 month installments the minimum order value is Rs. 15000. Please note that this option is available only when the cart contains items from a single seller.

There is NO processing fee charged for availing Flipkart's EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by Flipkart.

You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.

The Bank charges annual interest rates (as shown below) according to the reducing monthly balance . In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.

Once you've added the desired items into your cart, proceed to checkout as usual. Please note that the credit card EMI option is available only when the cart contains items from a single seller.

When prompted to choose a 'Payment Option', select 'Credit Card (EMI)'. Choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of instalments, as per your credit card billing cycles.

The minimum order value to avail the EMI payment option is ₹4,000.

Please note that the full amount will be charged on your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank. Such EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.

• Enter the name and email address of the person you want to send the e-Gift Voucher (e-GV).
• Enter the value of the voucher you would like to purchase then click "Proceed To Pay".
• The sidebar will now show the payment options. You can pay by Credit Card / Debit Card / ATM Card / Netbanking. Proceed to pay through your preferred choice, or if you need to make any changes to the value, you can always click "Edit" to modify it. Once you have completed the checkout process, you will receive an email with the e-GV details.

Simple!

• Go to www.flipkart.com and select the items you want to purchase.
• When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout.
• Select the "Pay By e-Gift Voucher" Option.
• Enter your 16-digit Voucher Number and the corresponding 6-digit PIN number when prompted.
• If the amount of your e-Gift Voucher doesn't cover your order total, you will be prompted to select an additional payment method.

IMPORTANT: Funds will be deducted from your e-Gift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your voucher.

Yes. All e-Gift Vouchers expire 1 year from the date of their issue.

Yes, by all means!

You can use a maximum of 15 e-Gift Vouchers per order.

• Flipkart.com e-Gift Vouchers (EGV) are issued by QwikCilver Solutions. QwikCilver is a private limited company incorporated under the laws of India, and is the issuer of Gift Cards/Vouchers.
• The e-Gift Vouchers (EGV) can be redeemed online against Sellers listed on www.flipkart.com only.
• EGVs can be redeemed by selecting the payment mode as e-Gift Voucher. They can NOT be used to purchase Flipkart First subscriptions.
• EGVs cannot be used to purchase other EGVs.
• If the order value exceeds the EGV amount, the balance must be paid by Credit Card/Debit Card/Internet Banking.Cash on Delivery payment option cannot be used to pay the balance amount.
• If the order value is less than the amount of the EGV, the outstanding balance (after deduction of order value) will reflect under the same EGV.
• EGVs and their corresponding unused balance will expire 12 months from the date of issue.
• EGVs cannot be redeemed for Cash or Credit, but are transferable.
• Flipkart.com/QwikCilver Solutions are not responsible if voucher is lost, stolen or used without permission.
• You can combine and use a maximum of 3 (three) vouchers per order. They can be combined with promotional codes.
• Flipkart.com//QwikCilver Solutions assumes no responsibility for the products purchased using the EGVs and any liability thereof is expressly disclaimed.
• Validity of EGVs cannot be extended, new EGVs cannot be provided against the expired/unused Vouchers.
• In the event the beneficiary/Know Your Customer (KYC) details are found to be incorrect/insufficient, QwikCilver Solutions/Flipkart.com retain the right to cancel the EGV issued.
• There is no fee or other charges associated with EGV purchase.
• EGVs once issued cannot be returned, reloaded or resold.

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller.
Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled:The order was cancelled.

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.

At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion   Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.

In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

Replacement
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked

Exchange
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with Flipkart Advantage or within 10 days of delivery from other Sellers.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

You are eligible for 30 Day Returns towards a new replacement, in case you've received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Please go to the product page, where you can see the respective policy against each Seller offering that product.

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@flipkart.com

You can file a dispute 45 days from the date of delivery. Flipkart mediates buyer-seller disputes on a case-by-case basis.

Flipkart Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

Flipkart Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at resolution@flipkart.com in case you want to raise a dispute. Flipkart looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Flipkart for settling the dispute.

There are certain scenarios where it is difficult for us to support returns

Write to us at resolution@flipkart.com in case you want to raise a dispute. Flipkart looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Flipkart for settling the dispute.

• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Specific categories like innerwear, lingerie, socks and clothing freebies
• Defective products that are covered under the manufacturer's warranty
• Any consumable item that has been used or installed
• Products with tampered or missing serial numbers
• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
• Made-to-order / custom jewellery
• Fragile items, hygiene related items

If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation   Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when

• Seller cannot provide replacement
• In-line with Buyer Protection, when a dispute has been ruled in your favour

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email - In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit - Mention the Return ID on the package so that we can acknowledge your return - Please mention Seller's address as specified in the email notification sent to you - Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as Seller receives the product from you.

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

DigiFlip products sold on Flipkart by seller WS Retail are covered under warranty. In case the product has any manufacturing defect, you can contact us within the specified warranty period for resolution. The warranty period may differ for each DigiFlip product.

You can contact Customer Support in case of a defective DigiFlip product. You are required to provide the respective Order ID details. DigiFlip product warranty is valid only for the mentioned warranty period.

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

• Log into your Flipkart account and go to the 'My Orders' page
• Identify the item you want to cancel and click on the corresponding 'View Details' link
• In the detailed order page, you will see 'Cancel' links against each of the items in that order
• Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
• Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

In case of sellers with Flipkart Advantage the refund mode will be Flipkart Wallet. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Flipkart.

• The item is being shipped together with another order of yours
• The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

• Flipkart Wallet - If you choose this option, the amount will be added to your Flipkart Wallet in the 'store credit' component. This applies for sellers with Flipkart Advantage.
• Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Flipkart will complete the cancellation and initiate the refund, depending on your preference.

If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation   Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

On a valid cancellation and refund request, we offer you Flipkart Wallet Credit (store credit), which can be used to place a fresh order.