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Help & FAQ

My Account & My Orders

What is 'My Account'? How do I update my information ?
How do I merge my Flipkart accounts linked to different email ids?
How do I know my order has been confirmed?
Can I order a product that is 'Out of Stock'?


I see different prices for books with the same title. Why?
Why do I see different prices for the same product?
Is it necessary to have an account to shop on Flipkart?
What do I need to know before getting an order gift wrapped?
What is 'Flipkart Advantage'?
For a Buyer, what does 'Flipkart Advantage' mean?

Sell on Flipkart


How do I pay for a Flipkart purchase?
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Flipkart?
What is Cash on Delivery?
How do I pay using a credit/debit card?
Is it safe to use my credit/debit card on Flipkart?
What steps does Flipkart take to prevent card fraud?
What is a 3D Secure password?
How can I get the 3D Secure password for my credit/debit card?
Can I use my bank's Internet Banking feature to make a payment?
Can I make a credit/debit card or Internet Banking payment on Flipkart through my mobile?
How does 'Instant Cashback' work?
How do I place a Cash on Delivery (C-o-D) order?
What is Flipkart's credit card EMI option?
How do I make a payment using Flipkart's credit card EMI option?


What is PhonePe? What payment options does PhonePe provide?
What is UPI? What is the advantage of UPI transfers over wallets?
How do I activate PhonePe wallet?
Will my Wallet money ever expire?
What are the limits, rules and restrictions that govern PhonePe wallet?
How does my PhonePe wallet get loaded? Can I top-up my wallet?
Can I transfer funds from PhonePe wallet? If yes, how much can be transferred?
Are there any charges for transferring PhonePe wallet to bank account?
Can I use an International phone number to activate PhonePe wallet?
Can I transfer PhonePe wallet to my friend's Wallet?
How safe is PhonePe?
I am trying to link my bank a/c for UPI txns but do not find my bank in the list.
What if I change my handset?
Can I continue using my PhonePe account if my mobile number changes?
How do I use Wallet to make a payment?
What if my Wallet is not sufficient to make a transaction? Can I partially pay using Wallet?
What happens when I return an item purchased using Wallet?
Despite having balance, I am unable to use Wallet as a payment option for some of the purchases. What are the reasons for this?

Gift Voucher

How do I buy/gift an e-Gift Voucher?
How do I make a purchase with an e-Gift Voucher?
Does an e-Gift Voucher expire?
Can I use promotional codes with e-Gift Vouchers?
Is there a limit on how many e-Gift vouchers I can use on a single order?
What Terms & Conditions apply to e-Gift Vouchers?

Store Credit

What happened to the Store Credit feature?

Order Status

How do I check the current status of my orders?
What do the different order status mean ?
When and how can I cancel an order?


What are the delivery charges?
Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
What is the estimated delivery time?
Why does the estimated delivery time vary from seller to seller?
Why does the delivery date not correspond to the delivery timeline mentioned?
Seller does not/cannot ship to my area. Why?
I need to return an item, how do I arrange for a pick-up?
Does Flipkart deliver internationally?


How does the delivery process work?
How are items packaged?
Are in-transit products insured?
How can I track the delivery of my order?
What is E-Kart Logistics?

Cancellations & Returns

What is the Return policy period applicable for different categories?
How does Flipkart help in resolving any issue with a product purchased on Flipkart?
What are the checks done by Flipkart while accepting (picking up) a return product from the customer?
What is Flipkart's Friendly Returns policy?
What is Flipkart's Replacement Guarantee?
Do I get 30 Day Returns on products with the 'Flipkart Advantage' badge?
What items can I Exchange?
Where can I find the Seller's Return Policy?
The Seller has declined my request. What can I do?
What is Flipkart Buyer Protection?
When are returns not possible?
Do I have to return the free gift when I return a product?
Can I return part of my order?
When are Refunds provided?
I have requested a replacement, when will I get it?
I've still not received the refund to my bank account. Why?
What is the pickup process? Why have I been asked to ship the item?
I have changed my mind and would like to retain the product. What do I do?
Are DigiFlip products covered under warranty?
How do I claim warranty for a DigiFlip product?
How do I cancel an order?
How long will it take to process my cancellation request?
Why do I see a disabled 'Cancel' link?
What are the modes of refund available after cancellation?
What is the cancellation and refund policy for eBooks?

Product Review Creation Guidelines

Guidelines For Writing Product Reviews
What's Not Allowed?


Mail Us:

Flipkart Internet Private Limited,
Ozone Manay Tech Park,
#56/18 & 55/09, 7th Floor,
Garvebhavipalya, Hosur Road,
Bangalore - 560068,
Karnataka, India.

Registered Office Address:

Flipkart Internet Private Limited
Vaishnavi Summit, No 6/B, 7th Main,
80 Feet Road, 3rd Block,
Bangalore - 560034
CIN: U51109KA2012PTC066107
Telephone: 1800 208 9898
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