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Help & FAQ

My Account & My Orders

What is 'My Account'? How do I update my information ?
How do I merge my Flipkart accounts linked to different email ids?
How do I know my order has been confirmed?
Can I order a product that is 'Out of Stock'?


I see different prices for books with the same title. Why?
Why do I see different prices for the same product?
Is it necessary to have an account to shop on Flipkart?
What do I need to know before getting an order gift wrapped?
What is 'Flipkart Advantage'?
For a Buyer, what does 'Flipkart Advantage' mean?

Sell on Flipkart


What is the Wallet?
Why should I use the Wallet?
How do I sign up for the Wallet feature?
How do I view my Wallet balance?
Why do I see multiple balances in my Wallet?
How do I redeem Wallet balance?
What do I do if my Wallet balance is insufficient?
Can I transfer my Wallet balance?
What is the Wallet refund policy?
What has changed in the Wallet refund policy?
What if I want my existing topped-up Wallet balance back?
Is there any expiry date for the balance in the Wallet?
Can I delete my Wallet?


How do I pay for a Flipkart purchase?
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Flipkart?
What is Cash on Delivery?
How do I pay using a credit/debit card?
Is it safe to use my credit/debit card on Flipkart?
What steps does Flipkart take to prevent card fraud?
What is a 3D Secure password?
How can I get the 3D Secure password for my credit/debit card?
Can I use my bank's Internet Banking feature to make a payment?
Can I make a credit/debit card or Internet Banking payment on Flipkart through my mobile?
How does 'Instant Cashback' work?
How do I place a Cash on Delivery (C-o-D) order?
What is Flipkart's EMI payment option?
How do I make a payment using Flipkart's credit card EMI option?

Gift Voucher

How do I buy/gift an e-Gift Voucher?
How do I make a purchase with an e-Gift Voucher?
Does an e-Gift Voucher expire?
Can I use promotional codes with e-Gift Vouchers?
Is there a limit on how many e-Gift vouchers I can use on a single order?
What Terms & Conditions apply to e-Gift Vouchers?

Store Credit

What happened to the Store Credit feature?

Order Status

How do I check the current status of my orders?
What do the different order status mean ?
When and how can I cancel an order?


What are the delivery charges?
Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
What is the estimated delivery time?
Why does the estimated delivery time vary from seller to seller?
Why does the delivery date not correspond to the delivery timeline mentioned?
Seller does not/cannot ship to my area. Why?
I need to return an item, how do I arrange for a pick-up?
Does Flipkart deliver internationally?


How does the delivery process work?
How are items packaged?
Are in-transit products insured?
How can I track the delivery of my order?
What is E-Kart Logistics?

Cancellations & Returns

What is Flipkart's Friendly Returns policy?
What is Flipkart's Replacement Guarantee?
Do I get 30 Day Returns on products with the 'Flipkart Advantage' badge?
What items can I Exchange?
Where can I find the Seller's Return Policy?
The Seller has declined my request. What can I do?
What is Flipkart Buyer Protection?
When are returns not possible?
Do I have to return the free gift when I return a product?
Can I return part of my order?
When are Refunds provided?
I have requested a replacement, when will I get it?
I've still not received the refund to my bank account. Why?
What is the pickup process? Why have I been asked to ship the item?
I have changed my mind and would like to retain the product. What do I do?
Are DigiFlip products covered under warranty?
How do I claim warranty for a DigiFlip product?
How do I cancel an order?
How long will it take to process my cancellation request?
Why do I see a disabled 'Cancel' link?
What are the modes of refund available after cancellation?
What is the cancellation and refund policy for eBooks?

Product Review Creation Guidelines

Guidelines For Writing Product Reviews
What's Not Allowed?


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