Sales, Marketing, and Continuous Improvement: Six Best Practices to Achieve Revenue Growth and Increase Customer Loyalty (Jossey-Bass Business & Management Series)

Stowell studied the practices of companies whose organization-wide improvement efforts have resulted in high customer loyalty and employee satisfaction, strong growth and profits, and increased shareholder wealth. He found that the most widely and successfully used approaches to continuous improvement encompass six basic practices. Sales, Marketing, and Continuous Improvement describes each practice in detail, shows specifically how each applies to sales and marketing, and provides illuminating examples of how Texas Instruments, Federal Express, General Electric, Xerox, Motorola, and many other equally successful but less well known companies have applied the six practices to their organization. Also sharing real-world examples of failed or disappointing change efforts, Stowell offers practical guidance for avoiding common pitfalls.

Make the most of sales and marketing
Those who have direct responsibility for sales and marketing organizations, as well as those who want more knowledge about the best practices in these critical areas, will gain new and important insights from Dan Stowell's book.
-- Bernard F. Sergesketter, vice president (retired), AT&T
Forget the old-school approach to Sales and Marketing. These six winning practices put those departments back on par with the rest of the modern business world, and opens the door to higher profits.
Based on studies in more than sixty companies -- many of them winners of the prestigious Malcolm Baldridge National Quality Award -- this resource spotlights six reliable, results-generating improvement techniques, and shows how to deploy them successfully in the sales and marketing departments of any organization. The author describes each winning practice in detail, explains how each applies to sales and marketing, and provides illuminating examples of how Texas Instruments, Federal Express, Xerox and many other equally successful but less well known companies have applied the six practices in their organizations. Includes practical guidance for avoiding common pitfalls, along with an action plan for implementation.