“sandra v allison”

Have you ever had an experience in life or made an observation that you just wanted to say something about? Me too. You probably just thought about it, and decided to keep your thoughts to yourself. Not me In this book I say those thoughts out loud. Some may be funny others serious. As you read the... More

In this book the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprises. In an environment of fal... More

"The stories in Varzally's book are great, and they drive the analysis, which really does tell us a lot about how people form interracial relationships and how interethnic coalitions-indeed, how races-are formed in the everyday reality of people's experiences." -Paul Spickard, author of "Almost All ... More

The ideas and concepts expressed in this book come from over a decade of studying and working with different organizations, watching a new paradigm emerge and being made to happen by the men and women who run some of the world's leading corporations and institutions. "Understanding our customers, th... More

Nearly two decades have passed since occupation and war ended in Turand. Through faith and hard work, its people have recaptured vitality and prosperity that once characterized their nation. However, new questions assail them and the leaders who once guided them to victory. Their High Priestess Valk... More

The project to gain Earth's ratification into the Dil-Terra Interplanetary Alliance has stalled. Doubts assail renowned Chikondran diplomat, Minister Warnach Sirinoya, when he meets Sandra Warner, the young Terran administrative specialist assigned to help steer the massive project back on course. N... More

The Dil-Terra Interplanetary Alliance faces increasing interference into its affairs from elusive Zeterons. Many officials in the galactic union refuse to accept the idea of Zeteron infiltration despite enemy plots and tactics that grow both more obvious and more menacing. While contending with doub... More

Blending the hot topics of new technology, market spaces, competitive strategy and customer behaviour, Customer Capitalism stands conventional wisdom on its head by introducing a new business model which shows how any business can generate increasing returns and gain a massive competitive advantage.... More