Book: Seamless Government: A Practical Guide To Re-engineering In The Public Sector 'Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to-manual.'
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Details of Book: Seamless Government: A Practical Guide To Re-engineering In The Public Sector Book: Seamless Government: A Practical Guide To Re-engineering In The Public Sector
Author: Russell M. Linden
ISBN: 078790015X
ISBN-13: 9780787900151
, 978-0787900151
Binding: Hardcover
Publishing Date: Sep 1994
Publisher: Jossey-bass
Number of Pages: 320
Language: English