“book review of the novel one night at a call center”

In winter 2004, a writer met a young girl on an overnight train journey. To pass the time, she offered to tell a story. However, she had a condition: that he make it into his second book. He hesitated, but asked what the story was about.The girl said the story was about six people working in a call ... More

The novel starts with the meeting of Chetan Bhagat and a young lady in a train and she tells him the story of a night at the call center in Delhi on the condition that it would be his next book. The story is viewed through Shyam, a call center agent and a tame team leader and it revolves on him, his... More

"The Paris Review" asks: who hasn't survived a tax audit, a snowstorm, a breakup, or presided over a murder? The next addictively clever "Paris Review" anthology is not a self-help manual; rather it is a wicked elaboration on the human effort to overcome--and instigate--trouble. Contributors include... More

Revised and Updated with New Material In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including: - The principles of effective motivation - Ideas for compelling reward and recognition progra... More

Medivac helicopter pilot Jett McNally's heart belongs to an Army officer she left behind in Afghanistan, and good-time anesthesiologist Tristan Holmes is no substitute--except maybe in bed--in this high-stakes medical drama of love in the fast lane.... More

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center.... More

This book aims at developing the interviews skills of a candidate wanting to be selected in an international call center. The book contains sections, which stress on understanding a call center and preparing for the interview rounds, which are conducted by, call centres across India. It covers vario... More

Revised and Updated Edition Call to the Center is a refreshing collection of short meditations on the Gospel of Matthew. It is also an invitation to learn the simple and sincere form of prayer from the heart called Centering Prayer. Pennington writes that Centering Prayer is a call, the call, letti... More