“novels and books one night at call center”

The novel starts with the meeting of Chetan Bhagat and a young lady in a train and she tells him the story of a night at the call center in Delhi on the condition that it would be his next book. The story is viewed through Shyam, a call center agent and a tame team leader and it revolves on him, his... More

In winter 2004, a writer met a young girl on an overnight train journey. To pass the time, she offered to tell a story. However, she had a condition: that he make it into his second book. He hesitated, but asked what the story was about.The girl said the story was about six people working in a call ... More

This book aims at developing the interviews skills of a candidate wanting to be selected in an international call center. The book contains sections, which stress on understanding a call center and preparing for the interview rounds, which are conducted by, call centres across India. It covers vario... More

Revised and Updated Edition Call to the Center is a refreshing collection of short meditations on the Gospel of Matthew. It is also an invitation to learn the simple and sincere form of prayer from the heart called Centering Prayer. Pennington writes that Centering Prayer is a call, the call, letti... More

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works... More

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear def... More

Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships.Need to know how to buy a phone switch for you... More