“siebel crm”

There has never been a Siebel Guide like this. 100 Success Secrets is not about the ins and outs of Siebel. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, w... More

Customers are the ends of any business. And employees are the means. The concept on h-CRM is based on this fact. This book shows you step-by-step how to create lifelong customers and employees towards creating lifelong happiness and properity.... More

To compete in todays competitive marketplace, customer focus is no longer simply nice to haveits a fundamental mandate. This book is a managers best friend, providing both a primer and a how-to guide to defining and implementing Customer Relationship Management. It shows you:The various roles CRM pl... More

CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make your customers happy and, at the same time, improve ROI? Is there a practical, affordable way to get customers to tell yo... More

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he ... More

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In this book, Peel talks about a new ethos that is beginning to fundamentally change the way organizat... More

Praise for "The CRM Handbook""Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about CRM ? Then you need to read this book! Jill provides acomprehensive, practical, and e... More