Secretarial Aids & Training

From the bestselling author of What the CEO Wants You to Know—how to rethink sales from the outside in.More than ever these days, the sales process often turns into a war about price—a frustrating, unpleasant war that takes all the fun out of selling. But there’s a bett... More

This new edition is a one-stop guide for career-minded secretaries and personal assistants. From telephone manner to videoconferencing and from time management to greeting guests, this comprehensive text is perfect for use either on secretarial training courses or home study. The feedback the author... More

A top Starbucks veteran shares inside stories of turning points in the companys history, as it fought to hang on to its unique culture while growing exponentially. He discusses the importance of clarity of purpose, independent thinking, accountability, and more.aAt Starbucks, the coffee has to be ex... More

Whether you job title reads "Administrative Assistant,""Executive Assistant," or "Secretary," you are a key memberof your organization. To be a successful administrator, you must be able toestablish priorities, coordinate projects, and organize resources. This bookwill ... More