Skills

As globalization gathers momentum, contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of ... More

The relationships you create and maintain with others should be viewed as treasures. When relationships are healthy. Open, fun, and mutually rewarding, they can enrich your life far beyond material possession. This book will help you build and maintain relationships that will sustain you in hard tim... More

Although the advances of technology have both complicated and simplified the task of the technical speaker, you must still remember that great speakers are 'made, not born. Learning to be a better speaker is similar to learning any activity. Before becoming comfortable as a speaker you need to learn... More

Now in its third edition, this practical guide gives you an introduction to the essential skills needed to run a facilitated workshop. Packed with detailed examples, proven tips for success, checklists, case studies and a self-assessment guide to test your own personal approach to facilitation, this... More

It may be to you to resolve serious difference between people you work with people who share your life. Managing these interpersonal differences isn't always easy. Sometimes the tension is visible in the from of back-biting rivalry, bickering, and resentment. Sometimes it can be more subtle with sto... More

The potential is there for you to take control of your time and to master the use of your time, and that is what this book will help you to do. Like the management of other scarce resources, time management benefits from analysis and planning. But the main ingredient is you, and your commitment to t... More

Packed with essential information, this valuable text helps future business management professionals learn to make and support managerial decisions, providing a thorough understanding of the support aspect of DSS. Written from a cognitive processes and decision-making perspective, it concentrates on... More

Read and Learn How to assess your telephone stress How to tackle telephone interruptions quickly and smoothly Five strategies for reaching your target call The six essential steps to taking messages... More

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In an increasingly cluttered media landscape, an elite group of brands stands out: newspapers, magazines and broadcasters with longevity, power, and instant brand recognition. Over decades-and often centuries-they have consolidated their positions against fierce competition, the rise and fall of the... More

In a no-nonsense way Shut Up and Listen! Tackles and nuts and bolts of communication at work with startling honesty and an avalanche of practical tips. The authors views are supported by comment from an impressive line-up of exprets, whise communication strategies drive a range of successful orgaiza... More