Skills

Strategies and practical tools that demonstrate how managers and team leaders can break the cycle of business and complete projects more effectively and efficiently.... More

New Page 1 Experts agree that true intelligence comprises much more that traditional IQ. For instance, research has now identified multiple intelligences which include the recently popularized EQ, or emotional intelligence. What is even more interesting is that we also know that we can impr... More

Most of us are familiar with the term emotional intelligence'(EQ) and many employers now regularly use EQ tests when recruiting people. However, more recently, creative intelligence or CQ has been recognized as having equal, if not greater, importance in the workplace. Whether you want to perform mo... More

A guide to how Socratic principles of dialogue can be used for improving communication and developing satisfying relationships.- Shows how to develop methods of dialogue for growth in personal and business relationships.- Includes clear and detailed lessons on how to begin and hold a dialogue on imp... More

Listening Skills describes techniques and activities to improve your ability and makes clear why effective listening is such a crucial management skill – and yet so often overlooked or neglected. Clear explanations will help you: • recognise the inhibitors to listening • improve your physical ... More

New Page 1 Packed with inspiring ideas, proven techniques and useful tips, this new edition of Powerful Presentation will help you to come across with real impact every time. Lively and fun to read, this practical book shows you how to: build rapport with the audience from the start, creat... More

This book can help you become a comfortable, proficient, and successful speechmaker. It takes you step-by-step through the speech preparation process and introduces you to the various types of speeches you may be called upon to give, including informative speeches, persuasive speeches, keynote speec... More

There are many books on time management and personal development. However, John Adair's wide experience of management development in the business, military and academic spheres adds a rare degree of insight, depth and context to practical advice. John Adair's books have sold hundreds of thousands of... More

There is a myth that great speakers are born, not made - that somehow certain individuals have an innate ability to stand in front of an audience with no anxiety and give a well-organized, unforgettable, dynamic speech. To do anything well takes constant practice and mastery of the basics. Speaking ... More

Here is everything you will ever need to know about turning the telephoneinto a truly effective business ally. A goldmine of information, tips, andtechniques, this book is packed with examples, action-points,checklists, self-assessments and summaries.... More

"From Our Own Correspondent" is one of the most popular programmes on BBC Radio 4 and the World Service. This fifth compilation is a round-up of the events of 1993, as observed in radio despatches from around the world by BBC correspondents. It ranges from powerful eye-witness accounts of the events... More

This book is the most concise and clearly presented discussion of the editor’s role and responsibilities to the writer, the reader, and the publishing process, including changes that result from technological advances in editing. This highly informative guide and accompanying workbook emphasise th... More

With so much of modern business and enterprise relying on the ability to reach mutually beneficial agreements, the so called 'win-win' situation, the modern manager needs to be able to plan, deliver and follow through on critical negotiations. This book provides the core skills needed to succeed and... More

'Successful Marketing Communications' is a comprehensive, introductory text that takes a very practical approach to the subject of marketing communications. The text clearly covers all of the marketing communications content from certificate to advanced level and is ideal for students who need to ga... More

Best-selling author Kris Cole has written a book that perfectly lives up to its title. Crystal Clear Communication provides that most accessible techniques for improving and perfecting your communication skills. Full of practical tips, this new edition includes information on: How to be successful ... More