Social Skills At Work

Social Skills at Work goes beyond the do’s and don’ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of profes-sional relationships. Important factors range from social judgements, attributing motives, stereotyping, leadership and assertiveness to interviewing errors, active listening, offering help, breaking bad news and handling angry confrontations. Exercises and case studies from different professional situations are used throughout to help readers identify and examine unsatisfactory aspects of the way they relate to colleagues, bosses, students, clients and patients in their professional lives.