
A quick and easy reference guide to more than thirty problem-solving tools. If you are involved in continuous improvement, these simple practical tools will help you to achieve effective results. The toolbox is divided into the main stages of the improvement process:-Identifying the problem-Gathering data-Analyzing problems and issues-Generating ideas-Making decisions-Planning for action . For each tool, you'll find a description of what is, how it's done and how it will help, along with an example of its use-everything you need to solve that problem!
| kevin d mitnick ann rule abbott stephen anil sagar william henry hudson | hoeger steve parker fritjof capra todd lammle c ramesh babu durai |