The Strategy-focused Organization: How Balanced Scorecard Companies Thrive In The New Business Environment

Drawing from over 20 case studies--including Mobil, CIGNA, and AT&T Canada--the authors illustrate how pioneering companies have created an entirely new performance management framework--one that puts strategy at the center of critical management processes and systems.

The creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In this book, Robert Kaplan and David Norton share the results of ten years of learning and research of more than 200 companies that have implemented the Balanced Scorecard. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems. Kaplan and Norton articulate the five key principles required for building strategy-focused organizations; 1)translate the strategy into operational terms 2) align the organization to the strategy, 3) make strategy everyone's everyday job, 4) make strategy a continual process, and 5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles. As part of the Editors's Choice Series, SAS Publishing offers this book as a professional reference for SAS users. This title addresses concepts related to SAS programming, but it is not specific to SAS and does not include SAS examples.