Technical Support

Decision Support System (DSS)/Business Intelligence (BI) is quickly becoming a shared commodity across the organization. It helps decision-makers take better decisions because the decision-makers have more accurate information at their fingertips.The purpose of this book is to introduce the readers ... More

Packed with essential information, this valuable text helps future business management professionals learn to make and support managerial decisions, providing a thorough understanding of the support aspect of DSS. Written from a cognitive processes and decision-making perspective, it concentrates on... More

Increasingly India, with its expertise in communication technology, is becoming the "global back office" to international supply chains. Many international companies (and examples are legion, but a few examples are IBM, Sony, Exxon/Mobil, etc.) have employed Indian resources to help them with their ... More

"This book identifies the economic as well as financial problems that may be solved efficiently with computational methods and explains why those problems should best be solved with computational methods"--Provided by publisher.... More

This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This tit... More

Essential IT Skills for On-the-Job Success. Mike Meyers, one of the premier computer and network skills trainers, has developed a learning system designed to teach key IT principles in an easy-to-understand style that will prepare you for an IT career. His proven ability to explain concepts in a cle... More

This title provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exe... More

"If you are looking for a complete treatment of business intelligence, then go no further than this book. Larissa T. Moss and Shaku Atre have covered all the bases in a cohesive and logical order, making it easy for the reader to follow their line of thought. From early design to ETL to physical dat... More

This one-stop resource explains the advantages and weaknesses of every important training approach in today's bewildering array of classroom techniques, new technologies, and creative teaching strategies. The authors, all experts in training design and delivery, provide the essentials for preparing ... More