Telecom For Dummies

This book provides an overview of the major players of the industry, an explanation of the existing telecom infrastructure, and the structure and tools available to most small to medium-sized businesses. It helps readers identify the telecom services that are best suited to their needs, understand billing, and troubleshoot problems. It also delves into important industry trends, such as VoIP, and how they affect and/or can be applied to your business to help you save money and resources.


Table of contents :
Introduction
Part I: The ABCs of Telecom Service
· A Buyer’s Scoop on Telecom
· Making (And Living with) Telecom Decisions
· Getting Around the Telecom Neighborhood
Part II: Reviewing Telecom Products and Prices
· Understanding Dedicated Service Requirements
· Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom
· Getting the Non-Accountant’s Guide to Your Phone Bill
Part III: Ordering and Setting Up Telecom Service
· Ordering Regular Phone Lines and New Long-Distance Service
· Ordering Dedicated Service
· Ordering Toll-Free Service
· Activating Your Dedicated Circuit and Toll-Free Numbers
Part IV: Taking Care of Your Telecom System
· Maintaining Your Telecom Services
· Troubleshooting Switched Network Issues
· Troubleshooting Your Dedicated Circuits
Part V: What’s Hot (Or Just Geeky) in the Telecom World
· Transferring Data, Not Just Voice Content
· Riding the Internet Wave: VoIP
Part VI: The Part of Tens
· Ten Acronyms and What They Really Mean
· Ten Troublesome Telecom Traits to Avoid
· Ten Places to Go for Hints and Help
Appendix: Making a Loopback Plug
Index






Market Description :
· Telecommunications personnel in companies in the US, Canada, and the Caribbean
· Employees of long-distance carriers who are responsible for support
· Also salespeople who sell telecom services to those in the primary audience


About Author :
Stephen Olejniczak has been working in the telecom industry for 13 years. He has interfaced directly with long distance carriers, telecom sales forces, and thousands of private and corporate customers. He spent several years as a trainer, teaching "Telecom 101" to all new employees. Mr. Olejniczak is currently the Director of Operations at ATI, a long distance company in Trabuco Canyon, California.