Book: Telephone Skills For Professionals In Health Care This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept at handling their phone interactions.
Details of Book: Telephone Skills For Professionals In Health Care Book: Telephone Skills For Professionals In Health Care
Author: Wendy Leebov, Ed D. Wendy Leebov
ISBN: 0595283632
ISBN-13: 9780595283637
, 978-0595283637
Binding: Paperback
Publishing Date: Jun 2003
Publisher: Authors Choice Press
Number of Pages: 64
Language: English