Total Quality: Management, Organization, And Strategy, 4th Edition

Book Description

Not long ago total quality management was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory.
This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.

James Evans, well-known professor, consultant, and Malcolm Baldrige Award Examiner, provides real-world illustration of the relationship between Total Quality principles and management and organizational theories.

Book Info

Concise, direct and current examples and cases provide the basis for productive classroom discussion. Provides a comprehensive discussion of the Baldrige Award and its criteria, ISO 9000 frameworks, and international quality awards. Softcover. DLC: Total quality management.

About the Author

James R. Evans is Professor of Quantitative Analysis and Operations Management and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 70 refereed journal articles and many conference proceedings papers and is author or co-author of over a dozen books in the areas of quality management and control management science operations management creative thinking and mathematics.