Total Quality Management In The Clinical Laboratory

Contents :

List of Figures and Tables
Foreword
Preface
Acknowledgements
Chapter 1 Introduction to Total Quality Management
Chapter 2. Deming's System of Profound Knowledge
Chapter 3. Sources of Lab Error
Chapter 4. The Tools of TQM
Chapter 5: Using TQM Tools to Effect Process Improvement
Chapter 6: Statistics
Chapter 7: Implementing TQM
Chapter 8: The Clinical Laboratory from a Regulatory Perspective
Appendix
Index