Total Quality Management: A How-to Program For The High-performance Businesss

Contents :

Introduction
I. Fundamentals of Total Quality Management
II. Implementing Total Quality Management
III. The Role of Measurement in Total Quality
IV. Creating a Total Quality Corporate Environment
V. The Human Resource and Quality
VI. Putting The Customer First
VII. The Road to Continuous Improvement
VIII. Benchmarking for Quality
IX. ISO 9000 and Total Quality
X. TQM Applications in Your Business
Appendix