TOTAL QUALITY MANAGEMENT A SYSTEM TO IMPLEMENT

Total quality management means establishing measurableproperties or list of conformance for resources of production, products andservices, measuring, recording and analyzing this information and finallyutilizing it to improve the production process. Starting from the history oftotal quality management, this book explains all the important TQM concepts insimple words. This book utilizes computers and relational database managementsystems to explain the process of collecting and analyzing information. Inaddition to complete explanation about total quality management concepts, thisbook also deals with additional subjects about scientific methods, statisticsand computers.