Cart (0)
Digital Cart (0)
Shortlist 0
Some error has occured while getting your complete shortlist. Retry
Use this space to shortlist the products you like. To add a product here, simply click the icon.
You can't compare with the above items. (Clear all items in the Compare list)

Ultimate Question 2.0 (English) Revised and expanded ed Edition

(Hardcover)
Hardcover
Language: English
Length: 289 pages
Publisher: Harvard University Press

Also available as:

eBook - Rs. 1,470

What is an eBook[?]

Available Instantly

Check Availability at
Invalid Pincode Entered
Available with 10 Sellers at Change
MRP: Rs. 1,250
Rs. 1,125 10% OFF
Selling Price
(Free delivery)

Sold by

PanWorld 4.0 / 5
75% positive feedback (20 ratings)
  • 5 star
    12
  • 4 star
    3
  • 3 star
    1
  • 2 star
    0
  • 1 star
    4
Positive
Neutral
Negative
?

Delivered By

?
  • Usually Delivered in 2-3 business days.

Cash On Delivery

?
May be available! Enter Pincode to confirm.
30 day Replacement Guarantee. ?
Sold by 10 Sellers
Sort By:
uRead
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
4.1 / 5
78% positive feedback (5,057 ratings)
  • 5 star
    3,045
  • 4 star
    908
  • 3 star
    343
  • 2 star
    185
  • 1 star
    576
Positive
Neutral
Negative
  • Usually Delivered in 16-17 business days.
Rs. 988
Haneiz
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
4.0 / 5
67% positive feedback (28 ratings)
  • 5 star
    16
  • 4 star
    3
  • 3 star
    5
  • 2 star
    0
  • 1 star
    4
Positive
Neutral
Negative
  • Usually Delivered in 4-5 business days.
Rs. 1,063
IBC
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.9 / 5
69% positive feedback (49 ratings)
  • 5 star
    26
  • 4 star
    8
  • 3 star
    6
  • 2 star
    2
  • 1 star
    7
Positive
Neutral
Negative
  • Usually Delivered in 6-7 business days.
Rs. 1,088
PeacockBooks
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
4.0 / 5
75% positive feedback (260 ratings)
  • 5 star
    153
  • 4 star
    43
  • 3 star
    18
  • 2 star
    7
  • 1 star
    39
Positive
Neutral
Negative
  • Usually Delivered in 5-6 business days.
Rs. 1,100
PanWorld
?
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
4.0 / 5
75% positive feedback (20 ratings)
  • 5 star
    12
  • 4 star
    3
  • 3 star
    1
  • 2 star
    0
  • 1 star
    4
Positive
Neutral
Negative
  • Usually Delivered in 2-3 business days.
Rs. 1,125
UBSPD
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.8 / 5
70% positive feedback (3,791 ratings)
  • 5 star
    1,981
  • 4 star
    679
  • 3 star
    258
  • 2 star
    125
  • 1 star
    748
Positive
Neutral
Negative
  • Usually Delivered in 4-5 business days.
Rs. 1,125
SNEBOOKS
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
New Seller!
  • Usually Delivered in 5-6 business days.
Rs. 1,187
edubooks
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.1 / 5
50% positive feedback (22 ratings)
  • 5 star
    8
  • 4 star
    3
  • 3 star
    2
  • 2 star
    1
  • 1 star
    8
Positive
Neutral
Negative
  • Usually Delivered in 5-6 business days.
Rs. 1,187
IMUSTI
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
3.1 / 5
50% positive feedback (216 ratings)
  • 5 star
    82
  • 4 star
    27
  • 3 star
    16
  • 2 star
    8
  • 1 star
    83
Positive
Neutral
Negative
  • Usually Delivered in 17-18 business days.
Rs. 1,294
Atlantic
30 day Replacement Guarantee. ?
Cash on Delivery may be available! ?
4.1 / 5
78% positive feedback (965 ratings)
  • 5 star
    608
  • 4 star
    150
  • 3 star
    52
  • 2 star
    34
  • 1 star
    121
Positive
Neutral
Negative
  • Usually Delivered in 17-18 business days.
Rs. 1,550

Ultimate Question 2.0 (English) Revised and expanded ed Edition (Hardcover) Price: Rs. 1,125

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World is a bestselling business book by Fred Reichheld and Rob Markey. The book explains how business growth can be achieved by sustainable profits which are in turn reaped from delivering a product or a service that will win over customer loyalty. According to the authors, this would be the best path towards achieving significant business growth. The book further discusses ‘The Golden Rule’, which involves treating others like you would want to be treated yourself. The book details the Net Promoter System approach, which is based on achieving 'good profits' as opposed to 'bad profits'. ‘Good Profits’ are ones that benefit the customer as opposed to ones that are gained by exploiting them. This, according to the authors, would ensure customer loyalty and positive feedback.

Fred Reichheld is an American business strategist and author, advocating the ‘loyalty business model’. Born in 1952 in Cleveland, he completed his B.A. from Harvard College and his M.B.A. from Harvard Business School. He is a Fellow of the management consultancy, Bain and Company. Apart from writing many articles for leading business journals, he has authored many books including The Loyalty Effect, The Ultimate Question: Driving Good Profits and True Growth, and Loyalty Rules! Rob Markey is a director and partner in Bain & Company’s New York branch. He completed his B.A. from Brown University majoring in Economics and his M.B.A. from Harvard Business School. He has published many articles in leading journals and publications on various topics such as customer loyalty, product development, and service strategies.

Was this product information helpful?
Yes
No
Thanks for your vote!
Please write your feedback before submitting.

Specifications of Ultimate Question 2.0 (English) Revised and expanded ed Edition (Hardcover)

Book Details
Publisher Harvard University Press
ISBN-10 1422173356
Edition Revised and expanded ed
Imprint Harvard Business Review Press
Number of Pages 289 Pages
Publication Year 2011 September
Language English
ISBN-13 9781422173350
Binding Hardcover
Dimensions
Weight 522 g
Height 9.48
Width 6.25
Depth 0.98
Contributors
Author Info
Fred Reichheld is a Fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review. Rob Markey is a partner and director in Bain & Company’s New York office and hea...View More
Fred Reichheld is a Fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review. Rob Markey is a partner and director in Bain & Company’s New York office and head of the firm’s global Customer Strategy and Marketing practice.
Author Reichheld Markey
Was the product specification helpful?
Yes
No
Thanks for your vote!
Please write your feedback before submitting.

Please Note: All products sold on Flipkart are brand new and 100% genuine

Reviews of Ultimate Question 2.0 (English) Revised and expanded ed Edition (Hardcover)

5

Average Rating

Based on 3  ratings

Have you used this product?

Rate it now.

Write a Review

Top reviews

'Top Reviews' lists the most relevant product reviews only. Show ALL instead?

★★★★★
★★★★★

Amit

Dec 31, 2013

First to review
The 'certified buyer' badge indicates that this user has purchased this product on flipkart.com.
certified buyer

The book is too good and informative..

The book is good for the understanding the positive customer behavior and how it helps to increase the profitability..

The delivery of the flip kart is good as always..

They really takes care of the customer's need and this book exactly depicts how you should own the good profit by understanding the golden rule of servicing..

Very good..
 

PAYMENT METHOD

Loading ...