Cart (0)
Digital Cart (0)
Home  >  Books  >  Fiction & Non-Fiction  >  Business, Investing and Management  >  Management  >  Customer Relations  >  Uncommon Service: How to Win by Putting Customer...
Buy Uncommon Service: How to Win by Putting Customers at the Core of Your Business (English)

Uncommon Service: How to Win by Putting Customers at the Core of Your Business (English)

Hardcover
Language: English
Length: 247 Pages
Publisher: HARVARD BUSINESS SCHOOL PRESS
Rs. 995 45% Off
Rs. 547
Inclusive of taxes
+ Rs. 20 (Delivery charge)
5 Sellers from Rs 547
79% positive feedback [?]
(1,688 ratings)
Also available as:
eBook - Rs.498
In Stock.
Only on Flipkart eBook App
COMBO OFFER: Exciting combos available View combos
Read Sample

Read Sample

Uncommon Service: How to Win by Putting Customers at the Core of Your Business (English) By Frances Frei, Anne Morriss
Rs. 547
In Stock.
Standard delivery in 4-5 business days. [?]
Check your delivery options:
Pincode: Change
Shipping to: Change
Other Editions view all (1)
Available Instantly
Rs. 498/-
More sellers selling this product on flipkart.com [?]
In Stock.
Standard delivery in 11 to 12 business days.
Seller: POSYA
74% positive feedback [?]
(27 ratings)
30 Day Replacement Guarantee [?]
In Stock.
Standard delivery in 16 to 17 business days.
Seller: uRead
78% positive feedback [?]
(2,143 ratings)
30 Day Replacement Guarantee [?]

Uncommon Service: How to Win by Putting Customers at the Core of Your Business (English) (Hardcover) Price: Rs.547

Uncommon Service- How to Win by Putting Customers at the Core of Your Business is a guide that helps businesses win customers with an effective service strategy. In the initial chapters, Anne Morriss and Frances Frei mention that service-related problems are generally countered with quick-fix solutions in case of an emergency. The book identifies a few questions that need to be cleared before a company tinkers with its customer service, and sets out by providing clarity in these areas first. Readers are encouraged to identify what the customers want (service-wise), and analyze how this can be woven into the organizational culture. The book also provides tips on how to control customer behavior. It stresses on the fact that good service should be considered an integral part of any business, and that with time, it will prove to be handy when competitive companies crop up in the market. The book is aimed at providing companies with a competitive advantage through an increase in productivity.

Frances Frei is an award-winning professor of Technology and Operations Management at Harvard Business School. Frei works with many reputed companies. She trains their leaders and helps smoothen their business operations. Frances Frei is also the author of Serve Your Customers- Efficiently and Profitably, and The Four Things A Service Businesses Must Get Right. Anne Morriss is the Managing Director of Concire Leadership Institute, which trains leaders and helps them step out of their comfort zone.

Specifications of Uncommon Service: How to Win by Putting Customers at the Core of Your Business (English) (Hardcover)

Contributors
Author Frances Frei, Anne Morriss
Book Details
Publisher HARVARD BUSINESS SCHOOL PRESS
Imprint Harvard Business Review Press
Publication Year 2012 February
ISBN-13 9781422133316
ISBN-10 1422133311
Language English
Binding Hardcover
Number of Pages 247 Pages
Dimensions
Width 6.20 inch
Height 0.93 inch
Depth 0.98 inch
Weight 476 g
Please note: All products sold on Flipkart are brand new and 100% genuine

Book Reviews of Uncommon Service: How to Win by Putting Customers at the Core of Your Business (English)

Have you used this product?
Be the first to rate it.
No reviews available.
    Book: Uncommon Service: How to Win by Putting Customers at the Core of Your Business (English) by Frances Frei, Anne Morriss
    ISBN Number: 1422133311, 9781422133316, 978-1422133316

PAYMENT METHOD

POWERED BY
Loading ...