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Q. What is the service type ?
A. Customer has to call the customer care number and book a servicing.The concerned authorized service center will send their technician to the c ...moreustomer's house for servicing. less
Q. What is the type of Warranty ?
A. Within warranty period, Whirlpool Authorized Service Centers will repair or replace any defective part, if required, to rectify the problem.
Q. What is covered in Warranty ?
A. All the Electrical components
Q. What is not covered in Warranty ?
A. All the Rubber and Plastic components
| Validity | Covers | Type Accepted |
|---|---|---|
| 30 days from delivery | Damaged, Defective, Item not as described | Replacement |
| Validity | Covers | Type Accepted |
|---|---|---|
| 30 days from delivery | Exchange for colors and size, Does not fit | Exchange |
| Validity | Covers | Type Accepted |
|---|---|---|
| 10 days from delivery | Damaged, Item not as described | Replacement |
| Delivery and Installation [–] | |
|---|---|
|
| In the Box | |
|---|---|
| Sales Package | Unit, User Manual, Warranty Card, Inlet & Outlet Pipe, Service Center Details. |
| General Features | |
|---|---|
| Type | Semi-Automatic Washer Dryer with Top Loading |
| Capacity | 7.2 kg (Washing) |
| Wash Programs | 3 |
| Washing Type | Impeller Washing |
| Washing Features | |
|---|---|
| Other Washing Features | Dynamic Soak |
| Wash Modes | |
|---|---|
| Other Wash Modes | Normal, Delicates, Heavy |
| Convenience Features | |
|---|---|
| Legs and Wheels | Wheel Support |
| Indicators and Notifications | End of Cycle Buzzer |
| Additional Features | |
|---|---|
| Auto Restart, Easy-to-use Control Panel, Spin Shower |
| Warranty | |
|---|---|
| Service Type | Customer has to call the customer care number and book a servicing.The concerned authorized service center will send their technician to the customer's house for servicing. |
| Not Covered in Warranty | All the Rubber and Plastic components |
| Covered in Warranty | All the Electrical components |
| Domestic Term | 2 Years |
| Warranty Type | Within warranty period, Whirlpool Authorized Service Centers will repair or replace any defective part, if required, to rectify the problem. |
I bought Whirlpool Top Load 7 kg machine on 6 Jan 2010 with the 1 year warranty.
Recently Electronic Circuit Board is not working fine due to which I could not able to power on the machine. Called the customer care on 21 December 2012 and registered a complaint, they are not responding properly. Every time I call the customer care they promise that the service will be done within 24 hours. But no response from Technician and Higher authority. Finally called one of the local Technicians directly nearby my home. He came and said the Electronic Circuit Board to be replaced and will be costing Rs.3600 with 6 months of warranty.
Interesting part of the story is that Technician(who services Whirlpool machine regularly) said that after warranty almost all the Whirlpool machines suffer from same type of issue(Electronic Board Issue) and suggested us not to buy Whirlpool next time and go for LG products.
Those who are planning to buy Whirlpool products beware. I am very much fed up with the customer service.
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