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The only up-to-date compilation of renal methods available, this book is the definitive resource for any renal researcher eager to stay ahead. Methods in Renal Toxicology presents a vast array of methods for the study of renal cellular and tubular structure, function, and biochemistry under physiolo... More

The author is an internationally renowned investigator in the field of electromagnetic waves and diffraction theory.... More

As travelers increasingly seek out the exotic wildlife and idyllic sunsets of the developing world, a complex relationship involving tourism, the migration of workers, and the involuntary displacement of peoples has emerged. Milica Bookman explores that relationship—and the connection between popu... More

Thousands of workers in both North America and Europe were asked that one simple question "What makes a great leader?". Their top responses are complied in The Handbook for Leaders. This precise, no-nonsense rulebook lists the 24 competencies and guidelines identified time and again as essential for... More

Table of contents PART ONE: FOUNDATIONS FOR SERVICES MARKETING 1. Chapter 1. Introduction to Services 2. Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER 3. Chapter 3. Consumer Behavior in Services 4. Chapter 4. Customer Expe... More