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This Proceedings contains the papers presented at the 2nd IFAC Conference on Management and Control of Production and Logistics held in Grenoble, France, on 5-8 July, 2000. Altogether over 200 papers are presented, covering recent developments in all areas of manufacturing and production systems and... More

The author is an internationally renowned investigator in the field of electromagnetic waves and diffraction theory.... More

As travelers increasingly seek out the exotic wildlife and idyllic sunsets of the developing world, a complex relationship involving tourism, the migration of workers, and the involuntary displacement of peoples has emerged. Milica Bookman explores that relationship—and the connection between popu... More

Get comprehensive and up-to-date coverage of all of the latest networking topics--whether you're a beginning or advanced networking professional. Covering all of the latest topics such as wireless, network security, server technologies, network design, Internet connections, remote network access, an... More

Thousands of workers in both North America and Europe were asked that one simple question "What makes a great leader?". Their top responses are complied in The Handbook for Leaders. This precise, no-nonsense rulebook lists the 24 competencies and guidelines identified time and again as essential for... More

Table of contents PART ONE: FOUNDATIONS FOR SERVICES MARKETING 1. Chapter 1. Introduction to Services 2. Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER 3. Chapter 3. Consumer Behavior in Services 4. Chapter 4. Customer Expe... More