A Professional Guide to Room Division Operations - 1.A: Front Office Operations
2.Introduction to Hotels
3.Introduction to Room Division
4.Front Office Organization Structure
5.Hotel Revenue Resources and Guest Segmentation
6.Prologue with Rooms
7.Room Tariff
8.Reception Section
9.Cash Section
10.Telephone Section
11.Reservation Section
12.Bell Desk
13.Supportive Centres
14.Mail & Message Section
15.Handling Situations
16.Registration
17.Guest Cycle
18.Part B: Housekeeping Operations
19.Role of Housekeeping
20.Housekeeping Organization Structure
21.Linen and Uniform Room
22.Cleaning and Polishing
23.Guest Room Cleaning, Inspection and In-Room Services
24.Public Area Cleaning and Inspection
25.Laundry Services English, Paperback, Yadav Manoj Kumar
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