How to make a 150-year-old run faster, carry more load and make more money In the year 2000, the Indian Railways - the world's second largest railway network under a single management was nearly bankrupt. Over the next eight years,however, there was a dramatic improvement in its performance. From a cash surplus before dividend of Rs 1,071 crores in 2000, it achieved an estimated Rs 25,000 crores (or around Rs 13,000 crores after accounting for all expenditures, receipts and depreciation) in 2008. Alongside came a dynamic and differential tariff policy, and technical changes that led to an enhanced carrying capacity. How all this was accomplished is the focus of this riveting study of change and innovation in the Indian Railways. Based on an extensive examination of internal documents of the Railways and in-depth interviews with key people involved in the change process, authors V. Nilakant and S. Ramnarayan identify four distinctive features associated with the organization's renewal between 2004 and 2008. The change leveraged the strengths of the organization, instead of being preoccupied with its weaknesses. The aim was to change mindsets about costs, revenues, investment and business models. The momentum of the change process was sustained by fostering positive emotions. Changes were persistently and patiently seen to completion by focusing on results. Confronting several myths about organizational change, the book offers powerful lessons for managers and administrators grappling with the challenges of generating innovation and improving performance radically in a changing world.
Changing Tracks - Reinventing the spirit of Indian Railways
The review was not accepted because, so said your flag, it had crossed the limit of 5000 words. Whereupon the text was fully checked and the total words were less than 5000.The review was then sent in text form to your helpline yesterday by e-mail. Given the huge number of e-mails which you receive it may take some time at your end to place it where it belongs.This correspondent is curious to know if the authors of the book would get a copy of the review. Otherwise a copy would be sent to the...
Extremely interesting insight into the transformation of Indian Railways from a loss making organization to one of the best profit making organizations in the world in just a matter of 4 years (2004-08). For all those who think Laloo is only about fooder scam..read this. My respect for him has increased many fold, he is one of the best strategist of our times..a wonderful read!