Joseph Grenny, Al Switzler, Kerry Patterson, Ron McMillan’s Crucial Conversations 2nd Edition is appropriate for English learning and teaching. The book is divided into several chapters, so as to give you a better understanding of various topics.
About the authors
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are authors and the cofounders of VitalSmarts, an innovator in corporate training and organizational performance. They have authored the book Crucial Conversations 2nd Edition together.
Chapter 1: What’s a Crucial Conversation? And Who Cares?
Chapter 2: Mastering Crucial Conversations The Power of Dialogue
Chapter 3: Start with Heart How to Stay Focused on What You Really Want
Chapter 4: Learn to Look How to Notice When Safety Is at Risk
Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything
Chapter 6: Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt
Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively
Chapter 8: Explore Others’ Paths How to Listen When Others Blow Up or Clam Up
Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results
Chapter 10: Yeah, But Advice for Tough Cases
Chapter 11: Putting It All Together Tools for Preparing and Learning
Afterword What I’ve Learned About Crucial Conversations in the Past Ten Years
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6 Apr, 2014
26 Jan, 2018
23 May, 2017
13 Aug, 2016
18 May, 2017