Embracing Your Accessibility

Embracing Your Accessibility (English, Paperback, Berg Josee G.M.L.)

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Embracing Your Accessibility  (English, Paperback, Berg Josee G.M.L.)

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    Highlights
    • Language: English
    • Binding: Paperback
    • Publisher: Lulu.com
    • Genre: Business & Economics
    • ISBN: 9781847286970, 1847286976
    • Pages: 120
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  • Description
    This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.
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    Specifications
    Book Details
    Imprint
    • Lulu.com
    Dimensions
    Width
    • 7 mm
    Height
    • 229 mm
    Length
    • 152 mm
    Weight
    • 188 gr
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