Employee First Customer Second (Paperback)

Employee First Customer Second (Paperback)  (English, Paperback, NAYAR)

4.4
22 Ratings & 5 Reviews
₹1,349
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Highlights
  • Language: English
  • Binding: Paperback
  • Publisher: Harvard University Press
  • ISBN: 9781422143872, 1422143872
  • Edition: 2011
  • Pages: 208
Services
  • 10 Days Replacement Policy
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Specifications
Book Details
Publication Year
  • 2011
Contributors
Author
  • NAYAR
Dimensions
Weight
  • 240 grams
Ratings and Reviews
4.4
22 Ratings &
5 Reviews
  • 5
     13
  • 4
     7
  • 3
     0
  • 2
     1
  • 1
     1
4

Whats neccessary to be a Manager ?

HCL was founded by Shiv Nadar in 1976 at barasaati. Vineet joined the company in 1985.
Once Vineet was going from New York to Frankfurt he met a car racing driver and while talking to an incident he got some learningâ??s â?Speed up to get past the competitors and find open room to kit up yourself.â? Earlier he was a lead in one of the HCL units known as â??Comnetâ?. Now he joined HCLT (HCL Technologies)as a CEO which was going out of the race altogether. As he was a part of the HCLT since...
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Alok singh

Certified Buyer

4 Feb, 2012

4
1
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4

Grate story of Vineet Nayar

Excellent story about own experience, how one company can be turn around by giving little importance to own employee! good analysis of modern management trend & how business acumen has been change. Now values & mindset of young people changes so fast that very few like Vineet Nayar can understand thing very well & get quick result. Waiting for new release from him.
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NILESH PATEL

Certified Buyer

5 Jan, 2013

1
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5

Must Have if you own a company.

Must Have if you own a company. Very well written, precise and easy paced.
regarding flipkart delivery, it's one of the best.
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Praveen Gupta

Certified Buyer

28 Jul, 2014

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1

HCL sucks

This man dug his own grave by stating a principle that his own company or him could not live by. Will not be explaining the point of view of thousands of employees but a small news: he has been thrown out of his CEO position a couple of years back and is now a disabled member of board.
According to his company, employees first customer second means that they will screw the employee by ruining his/her happiness/monetary status/career etc. and extract all the juices out and then turn to the cus...
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Anubhav Kumar

Certified Buyer

21 Oct, 2013

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5

Exellent ..Practical ...Informative.

One of the best management book that i have read recently.EFCS-can be a very practical reference book for Leaders across the industry.The concept of EFCS /Reversing the Pyramid/Creating Value Zone are powerful yet very practical to adopt .Thanks Vineet for this Gem...
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Bodhisatwa Das

Certified Buyer

16 Jan, 2012

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All 5 reviews
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